Health and Safety Protocols

Your safety is our priority! To give our guests peace of mind, we have implemented safety protocols for each hotel’s department.

According to government order (Government Gazette 5138) , from 6/11/2021, all hotel guests are required to have one of the following during the check in process:

• vaccination certificate

• recovery certificate valid for six months

• A negative PCR (within 72 hours from check-in) or rapid test (within 48 hours from check-in) result

• Minors aged between four (4) to seventeen (17) years old may, alternatively, submit a negative self-diagnosis statement (selftest)

Guests must also carry a valid identification document (ID or passport).

According to government order (Government Gazette 5138) , from 6/11/2021, all hotel guests are required to have one of the following during the check in process:

• Vaccination certificate

• Recovery certificate valid for six months

• A negative PCR (within 72 hours from check-in) or rapid test (within 48 hours from check-in) result

• Minors aged between four (4) to seventeen (17) years old may, alternatively, submit a negative self-diagnosis statement (selftest)

• Guests must also carry a valid identification document (ID or passport)

All staff members:

are trained on practices for cleaning and disinfecting identified spots, on following hygiene rules to avoid transmitting the virus (frequent hand washing, avoiding handshakes, physical distancing, avoiding contact of hands with eyes, nose and mouth and respiratory hygiene).

are provided with personal protective equipment (masks, gloves, face shields etc.).

undergo thermal screening before every shift.

Front Desk & Lobby

Plexiglass windows have been placed at reception.
The reception desk is equipped with antiseptic for use by the guests.
Check-out time: 11h00 / Check-in time: 15h00.
All keys are disinfected prior to guest’s arrival.
Credit or debit cards are recommended for payment of hotel costs.
Frequent disinfection of reception desk.
Floor markings signs of distances in the waiting area.
A medical kit is available for the occurrence of an incident and includes disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robes, laser thermometer.
At the front desk, a video informs our guests about all precautionary measures the hotel has taken.
For public health protection, the hotel must keep an updated record of all guests staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.

Cleaning, disinfection, housekeeping (rooms and public areas)

We follow enhanced disinfection and deep cleaning practices in accordance to EODY instructions. Special cleaning instructions for rooms are also provided for COVID-19 cases.

Meticulous cleaning and very good room ventilation take place between stays of guests.

Fabric surfaces are being cleaned with a steam appliance.

The frequent cleaning of rooms during the stay of guests is avoided.

The daily change of sheets, pillowcases and towels is avoided.

Non-hotel guests are prohibited from entering guestrooms.

TV and air conditioner controls have disposable covers.

Hand sanitizers are available in all public areas.

We have reinforced our sanitation services in all public areas and pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.

Food services – restaurant

We have adjusted buffet breakfast so our staff service team will happily serve our guests at the buffet counter.
Floor markings reminding guests to keep the proper distance.
To avoid overcrowding, we have expanded our restaurant’s operating hours.
We have implemented social distancing through table spacing and guest seating. Tables are disinfected after each use.
To avoid any health issues that may be caused from goods and/or services brought from third parties and consumed in-house we do not allow off-property food delivery services.
Use of disposable menus.

Medical Care

Our hotel is co-operating with a doctor, specialized in managing Covid-19 cases.
Guests with COVID-19 symptoms should stay in the room and notify the front desk staff. The hotel’s administration in cooperation with the doctor will take the appropriate measures.